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FAQ's

REGISTRATION

  • How much does it cost to register on Khojle?

    Registration on Khojle is absolutely free. By joining Khojle you get an opportunity to avail a number of benefits.

  • What are the benefits of registering/joining Khojle?

    There are a number of benefits of joining Khojle, some of which are listed below:

    • a. You get an opportunity to Sell and Buy products, offer your services or apply to a job.
    • b. Receive mail notification from us on interested buyers, sellers or job openings.
    • c. You get an opportunity to view responses and mark them for future use in your Khojle .
    • d. You can save the Ads you liked for future use.
    • e. As a job seeker you save time in applying to a job as we pre-fill all the required fields for you to apply to a job.
    • f. You can view, modify and delete the requirements that you have posted with Khojle.
    • g. You get a chance to win promotional offers and freebies.
    • h. You get updates on any new product offerings from Khojle.
  • What is "My Khojle"?

    "My Khojle" is your personal user account where you can:

    • a. View and manage Ads that you have posted.
    • b. Modify / edit / delete your Ads.
    • c. Repost your Ad after it expires.
    • d. View responses against your Ads.
    • e. View Ads that you have responded to.
    • f. View Ads that you Saved/Bookmarked for future reference.
    • g. Update/Edit your Khojle profile.
    • h. View, modify and delete the requirements that you have posted with Khojle.
  • How do I register on Khojle?

    You can join Khojle through a simple registration process described below:

    • a. On the Right hand top click the Join Khojle Link.
    • b. On the click of this join link, the Registration form will open. (Alternatively you can directly click on the link http://www.khojle.com/web/pages/RegisterPage )
    • c. Fill in all the information required in the form and click on the "I agree continue.." Button.
    • d. On click of "I agree continue..." Button a verification link is generated and is sent to your mail id.You can save the Ads you liked for future use.
    • e. Go to your mail id, and click on the link in your mail.
    • f. On successful completion of the steps above, you get registered on Khojle.
  • Why do I have to verify my email address?

    Email verification is requested when you register to make sure you are the user of the email address provided and your email ID has not been used without your knowledge. It is also to ensure any queries about your ad go to the correct email ID that is convenient to you.

  • While registering I get a message that says, "An account with this email id already exist" Why does this happen?

    This happens only when a registration already exist with the email id provided. In case you have forgot the password, you can retrieve your password through a simple process and in case if you could not complete the registration process because you did not receive the verification link, please mail us at support@khojle.in with subject as "verification mail not received".

  • I did not receive any verification link. What should I do?

    Please check your mail box for the email id that you had provided on the registration form.

    Some email systems may falsely deliver the verification link to the Junk mail folder. So kindly check your Junk mail folder also.

    In case you still find that you have not received the verification link, please mail us at support@khojle.in with subject as "verification mail not received" through the same email id that you used for registration.

  • How to retrieve/change forgotten password?
    • a. Click on the login link on the right hand top.
    • b. In the "forgot password" section enter the email id with which you had registered with Khojle.
    • c. On click of Reset password an email with a verification link is sent to your mail id.
    • d. Go to the inbox of your email and click on the verification link.
    • e. On successful completion of this step, you will be prompted to enter the new password in your profile area on Khojle.
  • PROFILE

  • How do I login to my Khojle account?
    • a. Click on the login link on the right hand top.
    • b. Enter your user name and password under the Login section.
    • c. Click on the Login button.
    • d. You will be successfully logged in to your account.
  • How do I logout of my Khojle account?

    Once you have logged in to your Khojle account, you will find the Log out link at the right hand top.

  • Is it possible to edit my profile details, if so how can I edit my profile?

    Yes you can edit your profile details. Please follow the below instructions to edit your profile

    • a. Login to your Khojle account by clicking on the Login link and entering your user name and password.
    • b. From the right top corner "My Khojle" drop down select the option "My profile".
    • c. On the My profile page click on the edit button.
    • d. On click of edit, your profile will appear in an editable mode.
    • e. Make the desired changes and click on the save button to store the changes.
  • POSTING YOUR AD

  • How do I post an AD on Khojle?

    To post an AD on Khojle, you need to be a registered user. You can either first get registered by clicking on Join Khojle link on the right hand top(for more details see- How do I register on Khojle?) or can get registered during the process of uploading an AD.

    To upload an AD follow the below steps:

    • a. Click on the CREATE AN AD link or button.
    • b. Choose the category in which you want to list your AD.
    • c. Choose the sub categories and fill up the important details such as description, title etc .
    • d. If you are a registered member of Khojle, please click on the sign in link and fill in your login details on the form. In case you are not a registered member then fill up the registration details on the form.
    • e. Once you have provided all the important information, click on the "I agree and continue" button.
    • f. If you are not a registered member a verification mail will be sent to you on your email id. Click on the link in your mail to get registered. Please note that your AD will not go live on Khojle till you verify your Email id.
  • How long does it take for my AD to appear on the site?

    Every advertisement posted passes through the Khojle.in monitoring environment to ensure, as best as possible, no offensive or malicious content is uploaded. It can take up to 4 hours for validation. If an ad is rejected, one of the Khojle.in team will contact you with a clear explanation of the reasons why it has been restricted.

  • How long is my ad valid?

    Your ad will be valid and visible for a period of 30 days, before the expiry of your property you will be sent a reminder mail so that you can refresh the listing. Once refreshed the ad will again be valid and visible for 30 days.

  • Do I need to pay to post my ad on your site?

    No, posting a standard ad on Khojle is absolutely FREE. However, if you want to get higher responses, you can post an iLogic ad for a minimal amount. To know more about iLogic and its advantages click here

  • What is the procedure for editing the AD that I have posted?

    Follow the below steps to edit your AD:

    • a. Login to your Khojle account by clicking on the Login link and entering your user name and password.
    • b. From the right top corner "My Khojle" drop down select the option "Manage Ads".
    • c. On the Manage Ad page click the edit button against the AD you want to edit.
    • d. On click of edit, the AD will appear in editable mode.
    • e. Change the information that you would like to edit and press save button to store the changes.
  • I did not add a Photograph to my ad while creating it. How can I add the photograph to my ad now?

    You can add photograph to your ad by clicking on the edit button against the Ad you want to attach the photograph with. To learn how to edit your ad, please see "What is the procedure for editing the AD that I have posted?".

  • Why am I not getting any response to my ad?

    Firstly, you should check that the contact information you have provided is correct and that you regularly check the email address / mobile number relating to the details you have provided.

    Secondly, If you have not added photographs to your ad or not described it properly, the chances of your ad receiving response is much low. To make your ad stand out and to make sure it gets featured in search results add all the important information in your ad. We've added some suggestions below that will help you to create a good ad and will thus lead to better results

  • In my Khojle I see Refresh now against my ad. What is Refresh now?

    Using the refresh now button you can make your ad live once again on Khojle for 30 additional days.

    • a. The refresh now button appears 5 days before your ads expiry date.
    • b. You will also see the refresh now button alongside an expired ad. In case you want to make your expired ad live just press on this refresh now button.
  • What is the procedure for deleting the AD that I have posted?

    Follow the below steps to delete your AD:

    • a. Login to your Khojle account by clicking on the Login link and entering your user name and password.
    • b. From the right top corner "My Khojle" drop down select the option "Manage Ads".
    • c. On the Manage Ad page click the Delete button against the AD you want to delete.
    • d. On click of delete, you will be prompted to confirm if you really want to delete the AD.
    • e. On confirmation as "Yes", your Ad will be deleted and will not appear in the search results.
  • My AD is not appearing on the site. Can I see the status?

    Yes, you can see the status of your Ad by login into "My Khojle" Account. Follow the following steps to see the status of your AD.

    • a. Login to your Khojle account by clicking on the Login link and entering your user name and password.
    • b. From the right top corner "My Khojle" drop down select the option "Manage Ads".
    • c. On the manage Ad page, there are options to see the Live ads (Ads that are visible on the site), Pending ads (Ads that are still under screening), Expired ads (Ads that have spent 30 days on the site and has not been refreshed), Deleted ads (Ads that have been either deleted by you or rejected by the Khojle screening team).
    • d.Khojle screening team makes it sure that the Ad is screened with in 4 hrs, if your Ad is showing pending for more than 24 hrs, please email us at support@khojle.in
  • What are the reasons why my ad may not be approved?

    There may be various reasons why your ad is not approved, a few are detailed below:

    • a. We may not accept ads containing content related to products and services like, gambling, and adult content sites. Ads with pornographic content, obscene and nude images, bad words, slang, double meaning words, or in appropriate language will not be approved.
    • b. Ads with content directly or indirectly offending third party ,any particular community will not be approved.
    • c. Khojle reserves the right to editorial discretion, and our decision is final and binding.
  • IAfter I have posted my ad, how will I know if someone is interested in my ad?

    Below are the three easy mediums to check the number of responses against each of your ad

    • a. MAIL - Each time a Khojle user shows interested in your ad you will be notified through an e-mail.
    • b. SMS: You will also be sent a SMS each time a Khojle user shows interest in your ad; this will happen only if you have mentioned your Mobile Number at the time of registration and have chosen to receive contacts through SMS while creating your Ad.
    • c. SITE INBOX - In addition, all the contacts received will be recorded and stored in your site inbox. To go to your site inbox, login to your Khojle account with your username and password. From the right top corner "My Khojle" drop down select the option "Manage Responses".
    • d. On this manage response page you will have access to all the contacts received.
  • Can I see the responses that I have received for my Ads on Khojle.in?

    Yes you can see the responses that you have received for your Ad.

    • a. Login to your Khojle account with your user name and password.
    • b. From the right top corner "My Khojle" drop down select the option "Manage Responses".
    • c. On this manage response page you will see the latest responses for your Ads.
    • d. In case you want to look at the all the responses against one particular ad, than you can click on manage ads.
    • e. On the manage ad page click on the response number to see all the responses against the ad you are interested in.
  • I have received some good responses for my AD. How do I keep track of these responses in future?

    Details and messages of all the users who respond to your Ad are stored in My Khojle account.

    To view these responses login into your account.

    • a. From the right top corner "My Khojle" drop down select the option "Manage Responses".
    • b. On the manager response page you can be mark the responses as "smileys".
    • c. These marked responses can be later viewed in the future by clicking on the sort functionality.
  • Why I am not receiving any responses for my AD listed in Khojle.in?

    Firstly, you should check that the contact information you have provided is correct and that you regularly check the email address / mobile number relating to the details you have provided.

    Secondly, If you have not added photographs to your ad or not described it properly, the chances of your ad receiving response is much low. To make your ad stand out and to make sure it gets featured in search results add all the important information in your ad.

    We've added some suggestions below that will help you to create a good ad and will thus lead to better results

    Select the correct category for your product

    Putting your product under the right category is the first step towards making your ad easily searchable by the buyers.

    Where possible, avoid putting your ad under OTHERS and choosing the nearest category that fits what you're advertising.

    Write an attractive title for your listing

    The title of your ad gives you an opportunity to distinguish your ad from the crowd. Try creating an attractive title that could help users select your ad amongst a list of many others. Since Khojle users can search for your ad through the keyword search, try including the features such as the Brand, Sub brand, Colour, Size etc.

    The title of your ad gives you an opportunity to distinguish your ad from the crowd. Try creating an attractive title that could help users select your ad amongst a list of many others. Since Khojle users can search for your ad through the keyword search, try including the features such as the Brand, Sub brand, Colour, Size etc.

    Give correct numerical data.

    Providing numerical data such as: Salary, Price, Meter reading etc is a good way to attract Khojle users to your ad. Make sure that you provide these numerical figures correctly. Wherever you're asked to provide the price of what you're advertising, make it a point to provide the correct asking price.

    Provide a clear description of your product

    In the description, enter the most important factual information about your ad (e.g., "This 1980s Building is located in the posh locality of Greater Kailash"). Try to give as much information as possible and win the trust of Khojle users.

    The "Things you love about your ad" section should reflect your personal fondness of what it is you're advertising (e.g., "The interiors of the car are very well maintained. There is ample space for the luggage in the car, with speakers being fitted in a separate tray...".I love that the metro station is just a short walking distance from the property and the shopping complex is literally a stone's throw away...").

    Images Images images-Do remember to include them.

    Photos are the most effective way to help promote your ad. Our research has found that on an average, an ad with at least one image fetches 5 times more responses than ads without images. So whenever listing an ad always try to include multiple images.

  • ADS RESPONDED TO

  • How do I see the Ads that I have responded to?

    Follow the below steps to see the ads that you have responded to:

    • a. Login to your Khojle account by clicking on the Login link and entering your user name and password.
    • b. From the right top corner "My Khojle" drop down select the option "Saved ads".
    • c. On the Saved ad page you will see all the ads that you have replied to.
  • I do not see the contact details of the seller on the AD. Can I get the details?

    Yes, once you respond to an Ad, you will be shown the contact details of the person you have contacted. In case the seller does not contact you back for some reasons, you can contact the seller on the details provided. However if the advertises has chosen not to display his contact details, the contact details will not be displayed

  • SEARCH

  • Do I need to be a paid member to run a search on Khojle.in?

    Search is absolutely FREE on Khojle.in. You can search for products of your interest even without registering and creating your profile on our site.

  • I do not see the contact details of the seller on the AD. Can I get the details?

    You can search for a specific product or service on Khojle by using the keyword search option provided on the top of every page.

    For example if you are looking to buy a Maruti 800 car, just type in Maruti 800 in the search box and choose the category as Car/Bikes and press the GO button. You will see latest Maruti 800 Ads up for sale on Khojle.in.

    You can further narrow down your interest by making use of the filters provided on the left hand side panel.

    Alternatively, select the city where you are looking for the product or the service.

    Under the category click on the subcategory you are interested in.

    You will see latest products or service ads in your subcategory of interest. You can further narrow down your interest by making use of the filters provided on the left hand side panel.

  • When I try searching I don't get an AD?

    Probably there are no ADs currently available that match your search criterion. It could also be due to a very narrow search criteria. Please try and broaden your criteria and run another search.

    Also in case you are searching using keyword search, make sure that you are correctly spelling the product or service.

    If none of the above works then on the search result page please click on the tab on the left panel "Tell us your requirement" and fill out your requirement. We will set a requirement alert for you and send the best matches on your mail.

    You will see latest products or service ads in your subcategory of interest. You can further narrow down your interest by making use of the filters provided on the left hand side panel.

  • How can I save or bookmark an AD that I liked?

    You need to be a registered user to save or bookmark an AD. On the description page of the Ad you will see a Save this ad link. On click of this link the Ad will be saved in your "my Khojle" account under the Saved Ads folder.

  • I have liked an AD. How can I send its details to my friend?

    On the detail page of the Ad you will see a Tab "Send to a friend".

    On click of this tab you would be prompted to enter your name, your friends email id and any message that you would like to send to your friend.

    On successful submission the details of the Ad will be sent to your friends email id.

  • How do I reply to an Ad on Khojle?

    When you click on the Ad of your interest, you will be taken to the detail page of that Ad.

    On the right side on this detail page you will see the Response form. Fill in the requisite information and press send.

    On successful submission, your message with your details will be sent to the advertiser.

  • How can I report an Ad that I feel is inappropriate?

    On the detail page of the Ad you will see a Tab "Report Abuse" on the right hand side.

    On click of this tab you would be requested to select the reason.

    On successful submission the Khojle team will act on the Ad based on the site policies.