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Telemarketing supervisor

  • Offer Ad
  • December 16, 2014
    Date Posted

Telemarketing supervisor

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Additional Information

Published in Online
Experience Less than 1 Year
Salary 1 Lacs - 2 Lacs
Type of Job Full Time
Company Name Prarzoo pvt ltd
Function IT
Designation Telemarketing executive
Education Graduate
Willing To Relocate? Yes
Type of Company Company
State Uttar Pradesh
City Ghaziabad
Location Kavi Nagar

Ad Description

Position:2
Qualifications:
• BA/BSC/MA
• Minimum 0 to 1 years experience in Telemarketing & Receptionist
• Knowledge to understand the sales cycle to decreasing lead qualification time
• Ability to improve evolution of the Telemarketing team in terms of sales knowledge and performance
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Strong Leadership and decision making abilities
• Able to plan on a short term basis (1-3 months) to achieve immediate performance goals.
• Effective management of the day to day sales delivery to plan.
• Able to analyze & interpret sales reports & key performance indicators to ensure delivery of a sales plan with accurate forecasting.
• Able to identify & resolve performance issues in a timely & effective manner.
Experience: 0 to 1Years.
Job Profile:
• Supervises the day to day activities of team members within the telemarketing call center operations.
• Monitors calls to observe employee demeanor, sales technique, and conformity to policies.
• Provides direction and guidance to ensure consistent achievement of daily/monthly sales goals.
• Supports telemarketing representatives on calls with escalating issues.
• Achieve, measure, report and communicate goal attainment for assigned team.
• Develops and maintains area specific records, reviews and interprets reports.
• Ensures accurate and timely communication of issues to Manager.
• Assist with managing team and personal development through coaching and training to achieve &/or exceed performance objectives.
• Uses coaching and counseling procedures to correct on-going problems.
• Trains new employees and serves as a resource for information to new and existing employees.
• Responsible for progressive performance of team members.
• Maintains positive morale while accomplishing sales goals.
• Performs other duties as assigned.
Send Resume on: careers(at)prarzoo.com

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