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Exclusive Walkin Customer Service - Voice Process job in hyderabad

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  • February 18, 2015
    Date Posted

Exclusive Walkin Customer Service - Voice Process job in hyderabad

Additional Information

Published in Online
Experience 3 year- 5 years
Company Name Synchrony International Services Private Limited
Function Other
Designation Customer service
Education Graduate
Type of Company Company
State Andhra Pradesh
City Hyderabad

Ad Description

Exclusive Walkin Customer Service - Voice Process job in hyderabad.
Job Description: We will be conducting the Walk In Interviews at I Labs, HITEC City, Hyderabad (Landmark-Opp Inorbit Mall) from 16th Feb to 20th Feb for our Customer Service (Voice) requirement. WALK-IN for SPOT OFFERS and EXCITING Career. 1. Fraud Specialist (Voice Process) Role Summary/Purpose Handle Customer queries on inbound calls and evaluate information on fraud/non fraud accounts Essential Responsibilities Handle Customer queries on inbound calls and evaluate information on fraud/non fraud accounts. Evaluate accounts & Block/Unblock to prevent fraud. Calling out (as and when required) to prevent fraud. Work on potential fraudulent application & approve/decline them basis verification done Qualifications/Requirements Graduation or above. Desired Characteristics Excellent Verbal and written communication skills. Good analytical abilities. Work multiple tasks/Queues/clients. Uses initiatives and resources to achieve tasks. Proficient in MS Office Flexibility to work in US shifts Knowledge of basic computer skills Age above 18 years Graduate in any discipline (BE, B Tech's and MCA Freshers need not apply) Required Documents post selection (Risk process): 10th onwards mark sheets and certificates, 2 passport size photos ID proof (copy of pan card / passport /driving license), Address proof (copy of Passport / electricity bill / telephone bill) Reliving Letters, Appointment Letters & Pay slips for all the experience Rounds of Interview - HR ,Voice n Accent, Operations (Final Round) of interview 2. Customer Service Representatives (Voice Process) Role Summary/Purpose Our customer service representatives answer the phones to respond to the general customer inquiries, concerns, complaints and arrange the service requested by the customer by projecting a professional company image through phone interaction Essential Responsibilities Receiving calls from customers based out of US Solving queries and concerns on the call Arranging for any service required by the Customer Provide Customer with product and service information Up sell Products and Services Follow-up on customer inquiries and resolve Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Customer Service Qualifications/Requirements Excellent English Communications Skills Passion for customer services Unyielding Integrity Ability to work in a challenging environment Flexibility to work in US shifts Knowledge of basic computer skills Age above 18 years Intermediate / Graduate in any discipline 0 to 9 years of experience (We are hiring Freshers for Customer Service Role as well) Rounds of Interview HR ,Voice n Accent, Operations (Final Round) of interview Direct Walk-Ins on 16th to 20th Feb, 2015 (from 2 pm to 5 pm) Venue: I Labs, HITEC City, Hyderabad (Landmark-Opp Inorbit Mall) Hurry Up !!! Walk- In for SPOT Offers and a Good Career Salary: Not Disclosed by Recruiter Industry: BPO / Call Centre / ITES Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Voice Role:Associate/Senior Associate -(NonTechnical)
Keyskills Customer service customer support call center executive international bpo customer support executive customer support representative Fresher voice bpo csr Voice Process Domestic BPO call centre international call centre
Desired Candidate Profile Education- UG: Any Graduate - Any Specialization PG:Any Postgraduate - Any Specialization, Post Graduation Not Required Doctorate:Doctorate Not Required
Telephone:04030911137

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