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Hiring BPO and Call Centre Customer Service Associate and Seller Support job in Hyderabad

  • Offer Ad
  • February 28, 2015
    Date Posted

Hiring BPO and Call Centre Customer Service Associate and Seller Support job in Hyderabad

Additional Information

Published in Online
Experience 3 year- 5 years
Company Name Amazon Development Centre (India) Pvt Ltd
Function Other
Designation BPO - Call Center - KPO
Education Graduate
Type of Company Company
State Andhra Pradesh
City Hyderabad

Ad Description

Hiring BPO and Call Centre Customer Service Associate and Seller Support job in Hyderabad.
Job Description: The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases Customer Service job involves communicating with the customers via live chat or email or phone by utilizing a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast paced environment. Excellent Internet Navigation Skills -- Basic Typing/Keyboarding skills Proficiency in Microsoft Outlook and working knowledge of MS Office applications Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality significant phone and online customer service experience preferred General Summary of CSA duties/responsibilities Other Criteria -- Demonstrates clear and polite written and oral communication. Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light. Demonstrates knowledge and use of departmental resources, policies and procedures. Answers messages in authorized email queues as directed by Workflow and Supervisor. Understands and correctly uses Customer Service Tools. Maintains acceptable email handle time, while remaining friendly and informative. Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group. Utilization (defined as number of hours spent in production work divided by total hour paid) should be no less than 70%. All contacts should meet Amazon.com expectations for quality. Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group. Logs in on time; logs out not before the end of scheduled shift. Staffs entire phone shift and \"aux codes\" correctly for all breaks, meals, meetings and events. Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions. Demonstrates appropriate sense of urgency for email response times and phone service levels. All other duties as assigned. So get ready to be a part of the worlds largest e-retailer and get set to.. Work Hard, Have Fun and Create History! Eligibility: Diploma, 10+2 is min qualification Shifts: Rotational Benefits: Nigh Shift Allowance, Overtime Allowance, Meal Coupons and Free transport! If i don't answer the call please drop a text to my contact no Vijay 9581650288.So, that i can get back to you. You can even forward your resume to kumvi@amazon.com
Salary:INR 1,75,000 - 2,75,000 P.A. Food Coupons & Incentives Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Associate/Senior Associate -(NonTechnical) Role: Associate/Senior Associate -(NonTechnical) Keyskills: International Bpo, Customer Service Operations, International Call Center, Kpo, Lpo, Voice Process, Ites, Technical Support, International Voice, Non Voice
Desired Profile Education:UG -Any Graduate - Any Specialization, Graduation Not Required PG - Any Postgraduate - Any Specialization, Post Graduation Not Required Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Telephone:91-40-400051342

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