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Executive Fresher job in Customer ServiceQuality-jammu

  • Offer Ad
  • February 6, 2015
    Date Posted

Executive Fresher job in Customer ServiceQuality-jammu

Additional Information

Published in Online
Experience 3 year- 5 years
Company Name Vodafone
Function Other
Designation Freshers
Education Graduate
Type of Company Company
State Jammu and Kashmir
City Jammu

Ad Description

Executive Fresher job in Customer ServiceQuality-jammu.
Job Description: To create and benchmark uniform standards of quality processes and Measures to ensure uniform and consistent Customer Experience 1. Implementation of National Quality Processes across all touch points e.g CC, stores, Back office, Outbound, DHL etc 2. Implementation and ensuring Quality across Service Partners 3. External Audit Score>Benchmark 4. Tagging Accuracy>98% Dipstick 15% done on daily basis, SR audit As per the sample Size. Store infrastructure and Store people 2 Audit/month dialogue monitoring 2 per CRE per main store per month, The SR flow and Content Audit 2 Audit/month email audits As per sample size. Salary: Not Disclosed by Recruiter Industry: Telecom/ISP Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Quality Assurance/Quality Control Executive Role: Quality Assurance/Quality Control Executive Keyskills: Customer Experience, External Audit, Process Quality
Desired Profile Education:UG -Any Graduate - Any Specialization, Graduation Not Required PG - Any Postgraduate - Any Specialization, Post Graduation Not Required Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required Company Profile Vodafone - The Leading GSM Operator in India.

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